To prevent abuse of free credits, we use a hashed device signal (browser identifier, basic device characteristics and network). We don't store the raw values.
Markers and whiteboard
Line art
Colour illustration
Business and diagrams
Dark boards
We answer every message. This page is provided in English.
Write to support@strokevideo.com from the address you use to sign in. Include the video title or order number if your question is about a specific video or purchase.
Billing and refund questions are answered within two business days. Questions about a video that failed or came out wrong are usually answered the same day, and we re-render at no charge when the fault is ours.
You can also ask in our Telegram community, where other users and the team share tips on prompts and styles.
Telegram communityStrokeVideo paid services are provided by WHALEPLUS PTE. LTD., 71 UBI ROAD 1, #08-34, OXLEY BIZHUB, SINGAPORE 408732, and by Waffo.com Limited, RM 1903, 19/F Lee Garden One, 33 Hysan Avenue, Causeway Bay, Hong Kong, an authorised distributor of our products.
