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We answer every message. This page is provided in English.
Write to [email protected] from the address you use to sign in. Include the video title or order number if your question is about a specific video or purchase.
Billing and refund questions are answered within two business days. Questions about a video that failed or came out wrong are usually answered the same day, and we re-render at no charge when the fault is ours.
You can also ask in our Telegram community, where other users and the team share tips on prompts and styles.
StrokeVideo paid services are provided by WHALEPLUS PTE. LTD., 71 UBI ROAD 1, #08-34, OXLEY BIZHUB, SINGAPORE 408732, and by Waffo.com Limited, RM 1903, 19/F Lee Garden One, 33 Hysan Avenue, Causeway Bay, Hong Kong, an authorised distributor of our products.